After I file a complaint, what is the process?

Each complaint within the jurisdiction of the Department of Real Estate is assigned to an Investigator for review. The Investigator sends each individual; entity or developer (respondent) involved a summary of the complaint and a request for a written response. The Investigator contacts witnesses, gathers evidence, and may contact the complainant and/or the respondent(s) for additional information. After the assigned Investigator completes the investigation, the Department determines whether there is sufficient evidence to substantiate a violation(s) of Arizona real estate laws or Commissioner’s Rules. Based upon that determination, one of the following decision is made:

• Close the file without action.
• Close the case with a non-disciplinary letter of concern.
• Refer the case to the Department’s Enforcement and Compliance Division for possible disciplinary action.