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Laws, Rules, Policy Statements and Advisories

Substantive Policy Statements

Notice Required by ARS § 41-1091 (B)

These Substantive Policy Statements are advisory only.  A substantive policy statement does not include internal procedural documents that only affect the internal procedures of the agency and does not impose additional requirement or penalties on regulated parties or include confidential information or rules made in accordance with Arizona Administrative Procedure Act.  If you believe that this substantive policy statement does impose additional requirement or penalties on regulated parties you shall petition the agency under A.R.S. § 41-1033 for a review of the statement.


  • No.  2016.01
    Short Title:  Acceptable Forms of Payment

    Description:  Methods of payment accepted by the Department.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Revised & Renumbered 04/01/05; Revised & Renumbered 03/29/16
  • No.  2015.01
    Short Title:  Instructor Professional Development Requirements

    Description:  This substantive policy statement is intended to inform the regulated real estate education industry industry of the Department’s interpretation and implementation of the education statutes and rules under the Department’s original jurisdiction, through the establishment of real estate instructor professional development requirements pursuant to A.R.S. § 32-2135 and A.A.C. R4-28-404.
    Effective Date:  March 20, 2015
  • No.  2013.01
    Short Title:  Multifamily Housing Records Retention

    Description:  This substantive policy statement is intended to clarify the Department’s standards for multifamily housing records retention at an off-site storage location pursuant to A.R.S. §§ 32-2102, 32-2151, 32-2175.
    Effective Date:  March 28, 2013
  • No.  2012.01
    Short Title:  Broker Management Clinic Course/Instructor Requirements

    Description:  This substantive policy statement is intended to inform the regulated real estate education industry and licensees of the Department’s guidelines for the new Broker Management Clinic by clarifying course and instructor qualifications and the real estate broker licensing and renewal requirements.
    Effective Date:  August 1, 2012
  • No.  2010.03
    Short Title:  Real Estate School Audit Declaration

    Description:  This SPS is intended to inform the regulated real estate education industry of the Department’s current enforcement approach to and opinion of the requirements of education statutes and rules under the Department’s original jurisdiction, by establishing a biennial reporting requirement by schools, to assist the Department in the regulation of real estate schools.
    Effective Date:  November 1, 2010
  • No.  2010.02
    Short Title:  Distance Learning Guidelines

    Description:  This SPS is intended to inform the regulated real estate education industry of the Department’s current approach to and opinion of the requirements of education statutes and rules under the Department’s original jurisdiction, by establishing sensible distance learning standards, guidelines and parameters.
    Effective Date:  November 1, 2010 for original course approval applications
    Effective Date:  Revised November 2, 2010
  • No.  2010.01
    Short Title:  Guidance for using Electronic Real Estate Transaction Management and/or Document Storage Programs

    Description:  This advisory provides guidance and outlines the responsibilities of brokers who are using or intend to use any electronic record program, and who have signed or intend to sign the Department’s User Agreement, which provides the Department access to their electronic storage systems.
    Effective Date:  March 8, 2010
  • No.  2008.06
    Short Title:  Preventing Mortgage Fraud through Disclosure

    Description:  The Department recommends that a licensee who provides a premium, credit, or rebate in a real estate transaction disclose the premium, credit, or rebate to all parties in the transaction, including the lender and third-party service providers, such as appraisers, in the purchase agreement and the HUD-1 statement (or other writing if no HUD-1 is required).
    Effective Date:  June 18, 2008
  • No.  2008.05
    Short Title:  Continuing Education Requirements for Renewal of 4-Year License
    REPEALED effective 01/29/2014
  • No.  2008.04
    Short Title:  Business Brokers; License Requirement Clarification
    REPEALED effective 01/27/2011
  • No.  2008.03
    Short Title:  Acceptable Forms of Payment
    REPEALED effective 08/08/2016
  • No.  2008.02
    REPEALED effective 09/13/2013
  • No.  2008.01
    Short Title:  Pre-License Education Waiver
    REPEALED effective 03/03/2011
  • No.  2007.18 
    Short Title:  Real Estate Licensee Advertising

    Revised effective 02/12/2007; Revised effective 09/07/2016
  • No.  2007.17
    Short Title:  Electronic License Certificate Complies with Statutory Requirement
    REPEALED effective 08/08/2016
  • No.  2006.16
    REPEALED
  • No.  2005.15
    Short Title:  Broker Home Office

    Description:  Describes the circumstances when the Department will not require compliance with the signage requirement.
    Effective Date:  December 28, 2005
  • No.  2005.14
    Short Title:  Fair Housing Course Substitute

    Description:  Requirement for substitution of requisite Continuing Professional Education Fair Housing Course for license renewal.
    Effective Date:  August 9, 2005; Revised 11/05/08
    Effective Date:  Revised August 8, 2016
  • No.  2005.13
    Short Title:  Agent Responsibility to Client

    Description:  Interprets the duties of a licensee set out in revised Commissioners Rules.
    Effective Date:  Revised 06/01/2001; Revised & Renumbered 05/28/04; Revised & Renumbered 04/08/05
  • No.  2005.12
    Short Title:  Continuing Education, Residential Resale Purchase Contract
    REPEALED effective 01/27/2011
  • No.  2005.11
    Short Title:  Subdivision Disclosure Report (Public Report) Application Form, Changes
    Description:  Frequency of changes to the Applications for Subdivision Disclosure Report (Public Report) and provision for comment by stakeholders.
    REPEALED effective July 17, 2015
  • No.  2005.10
    Short Title:  Electronic Signatures

    Description:  Acceptance of a broker's electronic signature on contracts and agreements.
    Effective Date:  November 5, 2004; Renumbered 04/01/05
    Effective Date:  Revised August 8, 2016
  • No.  2005.09  rev.
    Short Title:  Non-Commercial Requests to Inspect Records and Fees for Copies

    Description:  Availability of Department's records and the estimated time for production.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Renumbered 04/01/05; Revised 08/21/06; Revised 08/29/16
  • No.  2005.08
    Short Title:  Payment of Commission After License Expiration or Transfer of Employment

    Description:  Department's position concerning payment of a commission to a licensee after the Licensee has changed employing brokers or the license has expired.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Renumbered 04/01/05
  • No.  2005.07
    Short Title:  Department Investigation of Cases Involving Civil Litigation

    Description:  Investigation of complaints and pursuit of civil remedies.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Renumbered 04/01/05
  • No.  2005.06
    Short Title:  Electronic Record Keeping

    Description:  Conditions under which brokers may keep required records electronically.
    Effective Date:  August 15, 2000; Revised & Renumbered 05/28/04; Renumbered 04/01/05
  • No.  2005.05
    Short Title:  Access to Arizona Real Estate Law Book on the World Wide Web

    Description:  Unrestricted access to the Arizona Real Estate Law Book on the Department's Web-Site meets the requirement of statute.
    Effective Date:  December 6, 1999; Renumbered 05/28/04; Renumbered 04/01/05
    Effective Date:  Revised August 8, 2016
  • No.  2005.04
    Short Title:  Unlicensed Assistants

    Description:  Clarification of tasks that can be delegated to an unlicensed assistant.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Renumbered 04/01/05
  • No.  2005.03
    Short Title:  Disclosure of Licensee's Home Address
    REPEALED effective  August 29, 2016
  • No.  2005.02
    Short Title:  Attendance Requirements for Credit and Enforcement

    Description:  Circumstances when a licensee is entitled to credit for a class.
    Effective Date:  June 18, 1999; Revised & Renumbered 05/28/04; Renumbered 04/01/05