A Department staff member told me that my license wouldn’t expire until a certain date and now I see that it is expired.

It is the responsibility of each licensee to log in to their ADRE online account and check all their information for accuracy. It is also the duty of the licensee to make sure their license is renewed on or before their renewal date. If you are under a Consent Order when renewing your license, contact the Department's Compliance Specialist for guidance by sending them an email using the ADRE Website Message Center, Attention: Compliance Submissions. You are encouraged to check all of your license information on the Department website on a regular basis (at least monthly and each time you update your license status). Licensees are required to update their license information within 10 days of any change. A.A.C. R4-28-303 (D) requires that all licensees update their personal information, including change of address or phone number within 10 days of any change.