Small Business Bill of Rights
Small Business Bill of Rights
The Department’s Auditors are tasked with ensuring Broker compliance with the Arizona Revised Statutes (A.R.S.), Title 32, Chapter 20, et al, and the Commissioner’s Rules [Arizona Administrative Code (A.A.C.), Title 4, Chapter 28, et. al] through the performance of random Broker Audits. While education is not the primary purpose of a Department Audit, the Audit Report and Auditing staff provides information to Brokers to assist the Brokers in coming into compliance with the applicable statutes and rules whenever possible.
During a Department Audit, the Auditing staff will review, but are not limited to reviewing:
1. Signage and license display
2. Employee files
3. Broker’s operating and/or commission account
A.R.S. § 32-2163(A) & (B)
4. Broker’s Policy and Procedure Manual
R4-28-1103(A)
5. Delegations of Authority for Broker duties and Broker Temporary Absences
6. Sales, Listing, Leasing and/or Property Management Logs
7. Sales files for completeness and timely documented broker review
8. Transactions in which licensees acted as a principal
R4-28-1101(E)
9. Property Management Agreements
10. Broker Trust bank accounts, including bank statements and monthly trust account reconciliations
11. Client and Tenant Ledgers, Liability Balances and Monthly Reports
12. Checkbook register (receipts and disbursement journal)
A.R.S. § 32-2151(B)(2)
13. Trust Account signature cards
If you have any questions or concerns regarding this audit, please contact the following agency-designated Director:
Mandy Neat, Deputy Commissioner
602.771.7724
[email protected]
100 N 15th Ave, Suite #201
Phoenix, AZ 85018
In the event that you have made a reasonable effort to resolve the problem with the agency and have not been successful, you may contact the Office of Ombudsman-Citizens Aide:
Arizona Ombudsman-Citizens' Aide
602.227.7292
[email protected]
3737 N 7th Street, Suite #209
Phoenix, AZ 85014
RELEVANT STATUTORY PROVISIONS
Small Business Bill of Rights: A.R.S. § 41-1001.01 (link is external)
Inspections and Audits; Applicability; Exceptions: A.R.S. § 41-1009 (link is external)
To contact the Auditing Division, click here.