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Arizona Department of Real Estate www.azre.govwww.az.gov
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FILE A COMPLAINT

To view the Complaint Process Consumers Guide - click here

Please remember, ADRE staff is unable to provide legal advice.

FILING A COMPLAINT WITH ADRE

  • After reviewing the information below to confirm whether ADRE is authorized to investigate your complaint,
  • Click the link at the end of this page to attach and submit the completed form via the ADRE Message Center.

What does the ADRE investigate?

  • The Department investigates violations of Arizona Real Estate Statutes and Commissioner’s Rules by licensed real estate brokers and salespersons.

What does the ADRE not investigate?

  • LANDLORD/TENANT DISPUTES - Contact your local government for assistance. City and County listings, click here: www.az.gov
  • HOME INSPECTORS – Contact the Arizona State Board of Technical Registration, click here:  btr.az.gov
  • CONTRACT ISSUES – These are civil matters, it may be in your best interest to seek professional assistance by contacting a Real Estate Attorney.
  • CONTRUCTION/CONTRACTORS – Contact the Arizona Registrar of Contractors, click here: www.azroc.gov
  • ETHICS VIOLATIONS – Ethical issues are not necessarily illegal.  For Ethical issues contact the Arizona Association of Realtors®, click here:  www.aaronline.com
  • HOMEOWNER’S ASSOCIATION (HOA) – The ADRE administers the HOA Dispute Process only.  Click the “HOA Dispute Process” button on the ADRE homepage. Legal advice may be necessary. For attorney contact assistance contact the Arizona Bar Association’s AZ Law Help at www.azbar.org
  • CC&R VIOLATIONS – Review the information on the HOA Dispute Process on the ADRE homepage. Violations of CC&Rs are civil and may require civil action; contact your HOA or legal counsel. 
  • LOAN, INTEREST RATE, ESCROW ISSUES – Contact the Arizona Department of Financial Institutions, click here: www.azdfi.gov
  • TITLE INSURANCE ISSUES – Contact the Arizona Department of Insurance, click here:  www.insurance.az.gov
  • HOMEOWNER’S INSURANCE – Contact the Arizona Department of Insurance, click here: www.insurance.az.gov
  • ESCROW MONEY ISSUES - Contact the Arizona Department of Financial Institutions, click here: www.azdfi.gov
  • COMMISSION ISSUES WITH BROKER/LICENSEES – Contact the Designated Broker of the Brokerage.
  • CRIMINAL ACTIONS (trespassing, assault, theft, etc.) – Contact your local law enforcement agency.

TO FILE AN ADRE COMPLAINT, click here.

TO COMPLETE THE ADRE COMPLAINT FORM, click here.

FOR GENERAL INFORMATION ABOUT THE COMPLAINT PROCESS AND INFORMATION FOR CONSUMERS AND LICENSEES, click here.